CALF_News_June_July_2018

15 CALF News • June | July 2018 • www.calfnews.net ©Kemin Industries, Inc.and itsgroupofcompanies2018.All rights reserved. ® TM TrademarksofKemin Industries, Inc.U.S.A. kemin.com/designedforyou THE CHROMIUM LEADER FOR 20+ YEARS QUALITY & SAFETY: IT’S ALL BY DESIGN. Kemin knows chromium. Our commitment to chromium promises to provide you with a high-quality, safe and efficacious product to help your animals reach their optimal performance boosting your bottom line. away impressed. But I don’t think he even thought of me as a customer. I was a compliance issue that needed to be rectified. And I left the Post Office feeling rectified. If the station manager treats employees with the same lack of regard he showed Charlie and me, you can imagine how happy they are to show up and serve customers every day. Excellent customer service and happy employees go hand in hand. You don’t get one without the other. Take the station manager’s atti- tude and multiply it times however many people work there and I imagine compliance trumps customer service every time. If you want to go broke in business you’ll be off to a good start doing what the station manager at my Post Office does. The station manager does not smile. He does not make friends. He does not make people feel better. On the other hand, if you want to succeed in business, you’ll be off to a good start doing what Charlie Mitchell does. Smile. Try to make people feel better. Try to make friends. If a dog can do it, you can too.  E-mail comments to jim@purposeunlimited.com